Member Update

Member Update:

Service Arrangements During Industrial Action
Monday, 7 September 2026

From:
Tom Keogh, Chair, Board of Directors, Tullow Credit Union

Dear Member,

As Tullow Credit Union navigates the ongoing industrial action, we want to thank our members for their patience and understanding during this time. We understand the inconvenience and disruption this may cause for you, and want to ensure you that the Board is working hard to ensure minimal disruption to services during strike times.

The Board’s priority for the coming two weeks of the proposed strike action is to maintain access to essential services while continuing to ensure that member transactions are processed safely, securely and in accordance with the Credit Union’s normal controls.

Details of the arrangements in place to maintain essential service to members during the remaining days of the industrial action by employees of the credit union are included below.

Opening hours during strike periods
Tullow Credit Union will remain open during the remaining notified strike periods from 9.30am to 1.00pm.

The remaining notified strike periods are:
• Thursday, 10 September 2026, from 9.30am to 1.00pm
• Friday, 11 September 2026, from 9.30am to 1.00pm
• Thursday, 17 September 2026, 9.30am to 1.00pm
• Friday, 18 September 2026, from 9.30am to 1.00pm

During these periods, the following essential services will be available from 9.30am to 1.00pm:
• Cash lodgements
• Cash withdrawals
• Electronic Fund Transfers (EFTs)
• Transfers between Credit Union accounts
• Balance enquiries
• Statements and receipts

The following services will not be available from 9.30am to 1.00pm, but will be available from 1pm onwards as usual:
• External cheque withdrawals
• Loan drawdowns
• New loan applications or lending discussions
• New account or membership opening
• Account closures
• Other services requiring additional processing or authorisation

Online Banking will remain fully available and is unaffected during the periods of industrial action.

Members who require non-urgent or more complex services are encouraged, where possible, to attend after 1.00pm.

We would also ask members to allow additional time if attending during the morning period, as waiting times may be longer than usual.

Once again, we would like to acknowledge our members’ patience and understanding during this period.

Kind regards,

Thomas Keogh
Chairman
Board of Directors